The Foundation level courses introduce the framework and principles of ITIL and the importance of a systematic approach to management. This means that a process-like approach to the business organization is used to convey the material. You have a choice between our ITIL Executive Overview, ITIL Foundation Certification, ITIL V2-V3 Bridge Foundation, and ITIL Foundation Certification - Weekend Edition. Participants taking the Foundation course can apply for 21 PDUs that can be applied towards PMI Certification. See Courses and Locations below.
Exams are taken on the morning after the final day of the Foundation Certification courses. Exams consist of 40 multiple choice questions and require a 65% pass mark. Results are provided to each candidate in less then a week. The ITIL Bridge exam consists for 20 multiple choice questions.
The Foundation Certificate in IT Service Management is intended for people working in the field of IT Service Management and is a prerequisite for Practitioner/Intermediate and Manager level programs.
Location
Select a city below to view courses offered in that location only.