ITIL V3 Intermediate

The ITIL V3 Intermediate Certifications test your knowledge in specific ITIL processes.  Those people taking Intermediate training and certification will learn processes at a deeper level and gain the knowledge to implement the processes.

ITIL Intermediate Certifications replace ITIL Practitioner Certifications, which are related to V2.

It is mandatory to have ITIL V3 Foundation Certification before taking an ITIL Intermediate Certification.

Available Certifications and Courses

The ITIL V3 Intermediate Certifications are comprised of 9 individual Certification courses split among two streams/modules: Lifecycle and Capability.

The Lifecycle stream consists of five modules/certifications which focus on the Service Lifecycle and are concerned with management and control rather than design and implementation.

The Capability stream consists of 4 modules/certifications which focus on the design and implementation of ITIL processes.

LIFECYCLE CERTIFICATION COURSES

ITIL Intermediate: Service Strategy
ITIL Intermediate: Service Design
ITIL Intermediate: Service Transition
ITIL Intermediate: Service Operation
ITIL Intermediate: Continual Service Improvement

CAPABILITY CERTIFICATION COURSES

ITIL Intermediate: Release, Control, and Validation

Consists of the following processes:

• Change Management
• Service Release and Deployment Management
• Service Validation and Testing
• Service Asset and Configuration Management
• Knowledge Management
• Request Fulfillment
• Service Evaluation

ITIL Intermediate: Planning, Protection, and Optimization

Consists of the following processes:

• Availability Management
• Capacity Management
• IT Service Continuity Management
• Demand Management
• Risk Management
• Information Security Management

ITIL Intermediate: Operational Support and Analysis

Consists of the following processes:

• Event Management
• Incident Management
• Request Fulfillment
• Problem Management
• Access Management
• Service Desk
• Technical Management
• IT Operations Management
• Application Management

ITIL Intermediate: Service Offerings and Agreements

Consists of the following processes:

• Service Portfolio Management
• Service Level Management
• Service Catalogue Management
• Demand Management
• Supplier Management
• Financial Management